I’ve never scheduled an appliance repair before. What information should I have available when scheduling?

Great question! Knowing your make and model number of the appliance is super helpful for a more detailed diagnosis, as well as quicker part replacement. Have some notes describing the issue: an unusual noise, physical movement of appliance, or if it’s just plain unresponsive.

Other helpful information can include points of entry for the technician. Another contact person and phone number if someone else will be there in your place, or you are booking the appointment on behalf of another. Or, permission to gain entry by other means (hidden key or passcode) if you are not available for your in-home appointment.

Where do I locate my appliances model number?

Some common locations for model numbers include:

Refrigerator- Upper, inside wall on either left or right.

Range- Bottom drawer on left or right gliding lip, or under stovetop cover.

Washing machine- Top loading: with lid opened it can be most often found on surface where lid connects to unit, behind the mouth of the machine.

Dryer- With unit door open number will be visible on unit.

Stackset washing machine/dryer- Inside top unit when door is open.

If you’re still unable to locate your model number, a quick google search of your brand may help you! If your model number is simply worn out and unreadable, please let us know when scheduling diagnosis!

Do you service commercial appliances?

MTO does not work on commercial cooking or cooling appliances, but they do specialize in coin op-laundry. Ask if we service your brand of coin operated washers or dryers.

Do you service countertop appliances?

Standing mixers, juicers, air friers, wine refrigeration, etc. MTO does not work on countertop appliances, we recommend calling the customer service number associated with your appliance brand.

Do you have hidden fees? I have a budget!

MTO offers a clear rate exchange, and never pads your bill. Your scheduled appointment will include a flat rate diagnosis fee. After your in-home diagnosis you will get real time rates for what parts or further labor would be needed, if any. You get to decide if it suits your budget to move forward with a repair follow up appointment. Your technician will give you a price breakdown and answer any questions honestly. With their time and skill in their field, they are also honest about letting you know it’s not worth repair cost, and may suggest replacement based on age or condition.

Visit our Rates page for more info.

Do you offer a warranty?

We offer a 30 day guarantee on all of our repairs. If the same issue reoccurs after our services, we will come out for free and make it right. Should an new and unrelated issue occur, feel free to reach out to us for great rates on parts and labor.

What if my appliance is covered by a warranty?

Call your appliances warranty phone number for direct service. Service through your warranty provider is best step. In some cases, having a local company service your appliance, will void your manufacturer’s warranty.

It’s 10:30am. My appointment was at 10 am, but my technician hasn’t arrived yet. Where is he?

Each appointment is scheduled during a 1 hour window of arrival, ie: 10am-11am is the window for your technicians arrival. We try to get there as close to the beginning of your appointment. Sometimes there are stops for gas or parts in route, and we never want to keep you waiting.

I won’t be home, can my child let you in?

Unfortunately, we require a person 18 or over to be there if any child is present. If no adult is available we are more than happy to reschedule you at a more convenient time.

How do I pay my bill?

Pay on repair is our billing format for residential clients. You can pay your technician with cash, check or card after your repair is completed, or opt out of further repair and simply pay your diagnosis fee. Again, no fees are hidden and all are discussed before any repairs are preformed.

I rent my home and appliances, how do I schedule an appointment?

As a tenant, we recommend you reach out to your rental management company, or landlord directly to discuss the issue. Feel free to include your recommendation for our services, along with our telephone number when submitting your work order. If it’s a match, we will work directly with them to approve everything, and then with you to schedule your in-home appointment.